Returns and Refunds Policy

Last updated: 31 August 2025

Last Updated: 31 August 2025 | Version: 1.0

Your Rights Are Protected

Under the Consumer Rights Act 2015, you have statutory rights when purchasing from us. This policy explains how we handle returns and refunds, but your statutory rights are not affected.

1. Overview

At LivHayman Photography, we want you to be completely satisfied with your purchase. This policy outlines our returns and refunds process for different product types.

2. Your Statutory Rights

Under UK consumer law, you have the right to:

Receive goods that are of satisfactory quality
Receive goods that match their description
Receive goods that are fit for purpose
Return faulty goods for a full refund within 30 days
Request a repair or replacement for faulty goods after 30 days

3. Product Categories and Return Policies

3.1 Physical Prints and Products

Reason for Return	Time Limit	Resolution	Who Pays Return Shipping?
Defective/Damaged	30 days	Full refund or replacement	We pay
Wrong Item Sent	30 days	Correct item sent + collection	We pay
Not As Described	30 days	Full refund or replacement	We pay
Change of Mind (Standard)	14 days	Full refund minus shipping	You pay
Change of Mind (Custom)	N/A	Not accepted	N/A

Important: Custom-made products (personalised prints, custom sizes, etc.) cannot be returned for change of mind as they are made specifically for you. This is in accordance with the Consumer Contracts Regulations.